grievance

IBBI (Grievance and Complaint Handling Procedure) Regulations, 2017 told

The Insolvency and Bankruptcy Board of India, in exercise of forces presented under Sections 196, 217 r/w Section 240 of I&B Code, 2016, has advanced certain directions, called the ‘Indebtedness and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017’ to be pertinent to grievances and objections against specialist organizations.

grievance

  1. Recording of grievance and objection

 

  1. A partner, who wishes to record a grievance, might document it with the Board.

 

  1. A grievance should state:-

(I) points of interest of personality of the abused;

(ii) points of interest of personality of the specialist co-op;

(iii) points of interest of the lead of the specialist co-op that has made the agony the bothered;

(iv) subtle elements of agony, regardless of whether monetary or something else, the distressed has experienced;

(v) how the direct of the specialist organization has caused the misery of the distressed;

(vi) subtle elements of his endeavors to get the grievance reviewed from the specialist organization and why the reaction, assuming any, of the specialist organization isn’t agreeable; and

(vii) how the grievance might be reviewed.

  1. A partner, who wishes to record a protestation, should document it with the Board in Form An alongside a request draft for two thousand and five hundred rupees attracted support of the Insolvency and Bankruptcy Board of India payable at New Delhi or an online affirmation of two thousand and five hundred rupees paid to the credit of the Board towards expense.

 

  1. A grievance or an objection, all things considered, might be documented inside forty-five days of the event of the reason for activity for the grievance or the dissension, gave that a grievance or a grumbling might be recorded after the previously mentioned period, if there are adequate reasons legitimizing the deferral, yet such period should not surpass 30 days.

 

  1. A grievance or a protestation should be recorded with the Board on the web, gave that a grievance or grumbling might be documented via mail at complaintsandgrievances@ibbi.gov.in or by post or hand conveyance at the Office of the Board, until the point that the Board gives an office to web based documenting of grievances and dissensions.

 

  1. Character of the partner

 

  1. A partner recording a grievance, or a protestation might uncover its character in the grievance or the dissension, by and large, and furthermore the personality of the approved agent, who is approved to document it.
  2. A partner documenting a grievance or a protest, by and large, may ask for the Board to keep its personality private and all things considered the Board might keep it secret unless its revelation is essential for preparing the grievance or dissension or under any law.

 

  1. Enrollment number

 

  1. Where the Board is in receipt of more than one grievance or more than one protestation in a similar issue, it might club such grievances or such dissensions together for their transfer.
  2. The Board might appoint an exceptional enrollment number to each grievance and each protestation and impart the said enlistment number to the oppressed or the complainant inside seven days of its receipt.
  3. The Board should not take any awareness of any unknown grievance or grumbling.

 

  1. Transfer of grievance

 

  1. The Board may look for extra data and records from the oppressed and data and records from the concerned specialist organization to choose if the grievance requires any change by the specialist organization.
  2. The abused and the specialist co-op should present the data and records looked for under subregulation (1) inside fifteen days thereof.
  3. The Board should close the grievance inside forty-five days of its receipt on the off chance that it doesn’t require any change.
  1. The Board might guide the specialist co-op to review the grievance inside forty-five days of its receipt in the event that it requires any change.

Grievance

  1. Transfer of grievance

 

    1. The Board may look for extra data and records from the complainant and data and records from the concerned specialist co-op to frame an at first sight see whether the negation charged in the protestation is right.
    2. The complainant and the specialist co-op should present the data and records looked for under sub-control (1) inside fifteen days thereof.
    3. The Board might shape a sentiment whether there exists a by all appearances case inside forty-five days of the receipt of the protestation.
    4. The Board might close the objection where it is of the sentiment under sub-direction (3) that there does not exist a by all appearances case and impart the same to the complainant.
    5. In the event that the complainant isn’t happy with the choice of the Board under sub-direction (4), he may ask for a survey of such choice.
    6. The Board should discard the survey under sub-control (5) inside thirty days of the receipt of the demand for audit by a request with a conclusion whether there exists a by all appearances case.
    7. Where the Board is of the sentiment under this direction that there exists an at first sight case, it might arrange a review under sub-control (3) of control 3, arrange an examination under sub-direction (2) of control 7 or issue a show cause see under sub-control (2) of direction 11 of the Insolvency and Bankruptcy Board of India (Inspection and Investigation) Regulations, 2017, as might be justified.



  1. Where the Board is of the assessment that the dissension isn’t pointless, it might discount the expense of two thousand five hundred rupees got under sub-control (3) of direction 3.

 

  1. Measurements

 

  1. The Board should intermittently uncover rundown insights about receipt and transfer of grievances and grumblings on its site.

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